Motivate People Help Desk (PHD)

People Leaders, or those who spend more than half of their time guiding, coaching, and evaluating, are measured by the results their teams achieve, so the competencies expected of those who manage teams are centered around how well they can set direction for their team and accurately evaluate and manage their performance. Below is a list of the competencies for People Leaders

• Achieve Results through Relationships

  • Work cooperatively with others both on your own team and cross-functionally to build and maintain mutually beneficial partnerships founded on respect and professionalism to leverage information and achieve results.

  • Use influence to gain the support and cooperation from stakeholders, superiors, colleagues, subordinates and other parties to achieve the desired course of action consistent with the organization’s strategic goals and objectives.
    
    

• Coach Employee Growth

  • Guide others to make the most of their innate abilities as well as build and improve on professional skills and competencies needed for either their current role or a future role through training, coaching, and learning-based experiences/stretch assignments.  

  • Develop and implement strategies that optimize individual performance within the organization to elevate top performers as well as address areas of underperformance.
    
    

• Analysis-Based Planning

  • Able to foresee potential issues and anticipate the implications and consequences of situations and take appropriate action by using a logical, systematic, sequential approach to be prepared for possible contingencies.  

  • Make a systematic comparison of two or more alternatives and act with a sense of urgency when choosing the optimal solution, not the easy one.
    
    

• Drive for Excellence

  • Maximize effectiveness and sustainability with action, people and financial management. 

  • Ensure people have the support and tools they need and that the workforce as a whole has the capacity and diversity to meet current and long-term organizational objectives. 

  • Implement rigorous and comprehensive human and financial resources accountability systems for one’s team and self. 

  • Ensure integrity and management of information at all levels.
    

• Establish Focus
  

  • Align personnel and other resources in a manner consistent with organizational vision and objectives through the creation of personal job goals and organizational goals based on the organizational vision for yourself and your team.  

  • Take responsibility for developing, communicating, and gaining commitment to broad organizational goals by helping others understand how their work relates to the organizational vision and ensures that job goals are fully aligned with organizational goals.  

  • Able to identify individual goals that are not aligned with the organizational vision and takes steps to shift the focus back onto that which supports desired results.