Motivate People Help Desk (PHD)

Introduction The purpose of this AOM Ops Manual is to establish role expectations, provide step by step instructions, and measure performance of how ...

Battery safety is one of the most important parts of the work we do. Best practices and expectations from Lyft are updated frequently. To see the most up to...

This guide is a step-by-step walkthrough on how to conduct the Daily in Transit Audits. For further information, please look at the full SOP available on Op...

Tools Motivate's Claims Site can be found here. A step-by-step tutorial on how to fill out the form can be found at the bottom of this article.  A...

Employees are solely responsible for recording their time. AOMs responsibility is to confirm the time matches observed work. If an employee has a missing pu...

If an employee requests a shift swap, PTO, or STO that is not compliant with the local policy, the AOM must send an email to their work account to either cl...

Sick Time Off An employee may use STO for the following eligible reasons: an employee’s mental or physical illness, injury or health condition, or ...

Dayforce provides you with a tool to schedule your employees. You can perform a variety of scheduling tasks, such as adding shifts, changing their start or ...

Introduction Safety is an important and growing concern to Lyft and Motivate. Critical Quality Checks are a new set of Quality metrics. There are currently...

Assistant Operations Manager (AOM) Hourly DBR Confirmation Check AOMs must check for Pending DBRs every hour and fill out their market tracker with the ...